COMM-PRO

E-Mail Server Service

Notice: (2014-11-19) Comm-Pro email server upgrade/migration project

2014-11-19 -

The Comm-Pro email server is in the process of being migrated
to another platform.  

If you are unable to contact Comm-Pro via support@comm-pro.com 
please use our alternate email address or phone number provided
on our Contact web page.

2014-11-24 -

Project successfully completed.

Other Miscellaneous Activity

Daylight Saving Time

2007-01-03 -

There will be no impact on your HNAS|NAS system when Daylight
Savings time is toggled.
              
HNAS timers utilize a special one-second system utility timer 
that is independent from the time-of-day clock.  Changes to the
time-of-day clock do not affect processing of the HNAS system
utility timer process.

Notices

NAS9206S Alert Messages

Notice: (2015-06-01) HNAS NAS9206S Alert Messages

HNAS user encountering NAS9206S alert messages should contact
their support representative or Comm-Pro immediately to request a
temporary or annual HNAS Key (EOMKEY). These keys are associated 
with the EOMDATE=yyyy/mm/dd in use at your specific site and must 
be updated annually to avoid a service interruption (forced 
termination of HNAS). 

Revised Annual keys are provided once the annual maintenance/use 
renewal process is completed. This generally occurs once annual 
renewal fees are received by Comm-Pro. The keys may also be 
released upon reception of signed Purchase Orders or Contract 
renewal terms, as required. 

Annual prepaid fees are required for Maintenance/Use of the HNAS 
products. Renewal keys are also available for period less than 1 
year. Please contact your HNAS support services for additional
information. 

- Temporary keys are provided in emergency situations when there 
is confusion over the annual renewal process or in cases where 
there are delays in the ordering processing for the renewal.

HNAS EOMKEY Installation Instructions

SMP/E edistribution Support

Notice: (2017-01-01) HNAS SMP/E edistribution Support Change

2017-01-01 -

While we currently continue to provide HNAS SMP/E edistributions 
for our HNAS products we no longer provide installation support
services for this method of product installation.

We continue to provide this service as a courtesy to our customers
for required z/OS upgrades and HNAS maintenance upgrades including
accumulated APAR enhancements and fixes.
                
Should a problem occur in the HNAS SMP/E installation process only
very limited support will be provided by Comm-Pro, If we are unable
to help resolve the installation problem we will require that the
customer install HNAS via our Standard non-SMP/E edistribution.
		
Please note that our HNAS customer base has 3-4 remaining SMP/E	
edistribution customers, 3 of these customers are in the process
of migrating to a Non-SMP/E edistribution environment. CSP is
the 4th remaining customer. All other HNAS customers are running 
under our Non-SMP/E edistributions.

Notice: (2014-01-01) HNAS SMP/E edistribution Maintenance changes

2014-01-01 - 

While we continue to provide SMP/E edistributions we no longer
provide Replacement PTF packaging for HNAS.

Due to internal Comm-Pro organization and product packaging 
changes we are no longer providing SMP/E Replacement PTF 
edistributions.

We can still generate and distribute HNAS SMP/E edistributions
at the latest HNAS maintenance level although we no longer 
provide Replacement PTF’s for product APARs, Refreshes or 
Upgrades. Should an up-to-date HNAS level be required under 
SMP/E we will send a complete new install rather than a 
replacement PTF. 

Many customers are now running under non-SMP/E edistributions 
because this environment allows for Z/OS upgrades by running
the special HNASMNT job (built during the edistribution 
generation process) instead of having to reinstall the HNAS 
product under the new Z/OS level.


	
Host NAS (HNAS) Products End-Of-Life Information & Notices
	
December 31, 2018 is the official Comm-Pro HNAS End-Of-Life date.
 	
	
Effective January 1, 2019 Comm-Pro will no longer be providing any
HNAS Product Services, Maintenance or Support. Email End-Of-Life
notices were sent out to our HNAS Customers and HNAS Providers
in December 2017. Please refer to the information area below for 
additional information.

We have provided some Options below for customers that wish to 
continue operating HNAS without and Comm-Pro services.


Notice: (2018-06-26) Comm-Pro HNAS Extended Use (HNAS-EU)-
                     Order Preparation, Terms and Conditions.

PDF View of Notice Issued: 2018-06-26 -

June 26, 2018

Subject: Comm-Pro HNAS Extended Use (HNAS-EU) Order Preparation, 
         Terms and Conditions

Dear HNAS Customers and HNAS Providers,

Comm-Pro is now accepting orders from customers that need to or 
prefer to continue operating HNAS Products beyond the Comm-Pro 
HNAS EOL December 31, 2018 date.

The following Terms and Conditions must be met before HNAS_EU 
customer orders will be processed.

1: Customers must be in good standing with an active HNAS 
cid_9nnnn license ID (must be provided in order request).

2: Customers EOMDATE=2018/12/31 must already be activated 
or in use via our standard yearly or n-month renewal period 
process.

3: Customers DNAS Display output report needs to be provided
to Comm-Pro for all HNAS Images in use with-in 30 days of 
responding to this email notice.

4: Previously executed HNAS Software, Maintenance, Use or 
Master Agreements provided by Comm-Pro, Customer, Provider 
or other Entity are null and void effective December 31, 2018 
and will no longer be valid as of January 1, 2019.  None of 
these agreements are valid under HNAS-EU.  The Comm-Pro HNAS 
License ID cannot be operated beyond December 31, 2018 without
a HNAS-EU Invoice payment.        

5: Customer must also accept the HNAS Extended Use Operational 
Requirements (below).

6: Customer needs to decide the period of use for their HNAS-EU 
order. Sample pricing was provided to all of our customer with 
pricing for various terms 1, 3, 5 years as well no time limit 
for customers ordering HNAS-EU under a 5-year term along with 
the Source option.

7: The order process must be completed, and payment received 
no later than November 30, 2018. This will ensure that customer 
has a minimum of 15 days to validate their Special HNAS-EU key 
before Comm-Pro December 31, 2018 EOL.  We recommend that 
customer complete this process a minimum of 90 days before EOL.

8: The special HNAS-EU Key to extend HNAS operation for the 
period ordered will not be provided until the payment is 
received and processed. 

9: No Standard or Special HNAS-EU Keys will be provided after 
December 15, 2018 if payment has not been received and posted
as cleared by our bank.

[_] – Customer operating under License ID cid_9nnnn accepts 
the above Terms and Conditions. Locate an X in the provided 
box if you accept these Terms and Conditions (required for 
order fulfillment.  

It is important that you contact us as early as possible so 
that we can ensure that your HNAS-EU request order is 
processed in a timely manner so that we can provide you with
HNAS-EU under your existing HNAS License Software level for 
the appropriate period of coverage.    

Your HNAS-EU Price Quote request must include the following 
information:

1: HNAS License ID (cid_9nnnn),
2: Period of coverage you require, 1, 3, 5 years
3: With or without the source option 
   Source option requires 5-year pricing fee for 
   unlimited period.
4: Any special requests for our review.
5: Primary customer contact names and email address 
   (Manager, Support, Billing).
6: Physical address where HNAS images are currently 
   operating.
7: HNAS-EU must be included in the subject and 
   description of order.  

HNAS Extended Use Operational Requirements

Customers and Providers must agree to the following 
Limitations, Restrictions and Rules regarding operation 
under HNAS-EU.

1: No Support, Maintenance or Services will be provided by 
Comm-Pro after December 31, 2018 or under HNAS-EU beginning 
January 1, 2019.  

2: No new or existing HNAS Product Software, Support or 
Maintenance Agreements will be accepted or supported 
effective January 1, 2019.

3. Customer is not permitted to sell or transfer the 
HNAS-EU HNAS Products to another company or entity, 
software is for exclusive use only by the licensed customer.

4. The HNAS software will stop operating once the EOMDATE=
yyyy/mm/dd occurs (the EOM date is set based upon your 
order).  No HNAS Keys will be available to extend the 
HNAS-EU operation. The only exception is for customers 
operating under HNAS-EU Source Option whereby they can 
extend their specific License ID Key beyond their 5-year 
period.

[_] – Customer operating under License ID cid_9nnnn 
accepts the HNAS Extended Use Operation Requirements above. 
Locate an  X in the provided box if you accept these HNAS 
Extended Use Operation Requirements (required for order 
fulfillment).  

Once the above terms and conditions are met and/or agreed 
to please request an official HNAS-EU Price Quote at your 
earliest convenience.

It is important that you contact us as early as possible 
so that we can ensure that your HNAS-EU request order is 
processed in a timely manner.    

Thank you and Warm Regards,
Comm-Pro Associates
Phone: 661-284-3650
support@comm-pro.com 



Notice: (2018-05-28) Comm-Pro HNAS EOL Notice - Alternate 
                     Provider Support (Option 3, Step 2.2) - 
                     No HNAS Support or Services after 
                     December 31, 2018.

PDF View of Notice Issued: 2018-05-28 - 

May 28, 2018

Subject: Comm-Pro HNAS EOL Notice - Alternate Provider
         Support (Option 3, Step 2.2) - No HNAS Support 
         or Services after December 31, 2018.

Dear HNAS Customers and Associates, 

As you know Comm-Pro will no longer provide any HNAS Services 
(Support, Maintenance, Keys, Renewals, etc) after December 31, 2018.

We have been in discussion with our European Business Partner (EBP) 
concerning their potential role in providing continued support for
HNAS in 2019 and beyond. This discussion began last year when we 
announced the Comm-Pro HNAS EOL (End-of-Life) date.   

Upon careful analysis of their HNAS customer base and the remaining
potential Comm-Pro Direct customer base (not currently under their
control) they feel they are not in a position to offer support to 
more customers because they too are now in the process of with-
drawing from HNAS Support & Services once their specific customer 
contract terms expire. This withdrawal was a very recent decision 
on their part. 

Based upon their decision there will be no HNAS Support Services 
after December 31, 2018. There are no other providers available 
that are capable of providing support for the HNAS product line.

Several customers plan to continue operating HNAS beyond 2018 
under HNAS Extended Use without any Comm-Pro or EBP Support or 
Services. Our understanding concerning these customers is that 
some are in the process of migrating their customer base to a 
new network and application platform but have not completed the 
process.  Others may have a subset of customer that require 
services that are available under the HNAS network or 
application environments with eventual plans to migrate, 
evolve or stop using their existing provider.  

Comm-Pro is fortunate that HNAS is a very stable product line 
and several customers are comfortable continuing to operate the 
product for some time without support or services.

Some of our Direct HNAS customers were very interested or 
required HNAS Alternate Provider Support (Option 3, Step 2.2) 
and we are sorry that we were unable to provide a replacement 
HNAS Support provider for your organization.  It is important 
that these customers contact us in a timely manner to discuss 
your continued interest in HNAS Extended – No Support. 

Please do not hesitate to contact us should you have any 
additional questions.

Thank you and Warm Regards,

Comm-Pro Associates
support@comm-pro.com
Phone: 661-284-3650



Notice: (2018-03-27) Comm-Pro HNAS Renewals - EOMDATE's Prior
                     To and As of December 31, 2018 and HNAS
                     Extended Use Order Preparations.

PDF View of Notice Issued: 2018-03-27 - 

March 27, 2018

Subject: Comm-Pro HNAS Renewals - EOMDATE's Prior To 
         and As of December 31, 2018 and HNAS Extended
         Use Order Preparations
         
Dear HNAS Customers and HNAS Providers, 

We are in the process of preparing for Comm-Pro EOL activities 
and want to provide a clear path for our customers.

1: If you have already stopped operating HNAS or plan to cancel
HNAS at the end of your existing EOMDATE please contact Comm-Pro
or your HNAS provider reporting your cancellation status.

2: For customers with EOMDATE’s prior to December 31, 2018 that
want to continue operating HNAS through the end of 2018 we 
suggest that you contact Comm-Pro or your provider and request 
a Price Quote for the period between your existing EOMDATE and 
December 31, 2018.  Payment for this final standard annual 
renewal period (nn Months) must be received by Comm-Pro with-in 
30 days of your current EOMDATE.

  Sample: If your current EOMDATE=2018/06/30 and you plan to 
  renew HNAS through 2018/12/31 it is important that we receive 
  a renewal order for ‘6 months’ a minimum of 30-45 days before 
  your EOMDATE expires so that there is enough time for order 
  fulfillment (price quote, purchase order, invoice delivery 
  and payment processing).  HNAS renewal Keys will be provided 
  after the payment is received.

3: For customers with EOMDATE=2018/12/31 that are interested
in one of the HNAS Extended Use Options, we suggest that you 
contact Comm-Pro or your provider to begin preparing for 
this process.  It is important that we receive a price quote
request in a timely manner so that the order process and 
payment process is completed 30 days before December 31, 
2018. Special HNAS Extended Use Keys won’t be distributed 
until payment processing is completed.  No HNAS Keys will be 
provided after December 31, 2018.

Pricing for HNAS Extended use is based upon the number of 
months or years that you plan to continue operating HNAS 
beyond the Comm-Pro EOL December 31, 2018 end date.  So it
is important that you select the period that will cover 
your planned use.  Pricing is based upon planned length of 
use and is currently broken down into the following 
brackets:

Product pricing will be provided in our HNAS Extended Use 
Price Quotes in 1 Year, 3 Year, 5, Year and Unlimited Use 
brackets.    

If you are interested in purchasing the HNAS Source, please
let us know and additional information will be provided.

4: As advised previously in HNAS EOL Notices under Option,
3, our Primary Business Partner is considering providing 
HNAS Support beyond 2018. We will provide additional 
information as it become available.     


It is important that you contact us as early as possible 
so that we can ensure that your HNAS Extended Use request
order is processed in a timely manner so that we can 
provide you with the HNAS for the appropriate period of 
coverage.    

Thank you and Warm Regards,

Comm-Pro Associates
Phone: 661-284-3650
support@comm-pro.com  


Notice: (2018-03-14) Comm-Pro HNAS Products End-Of-Life Update

PDF View of EOL Notice Issued: 2018-03-14 - 

March 14, 2018

Subject: Comm-Pro HNAS Products End-Of-Life Update

Dear HNAS Customers and HNAS Provider, 

Some time has passed since we sent out our initial 
HNAS EOL Notice in December 2017.  

This reminder notice concerns Comm-Pro announcement
regarding the upcoming end-of-life for Comm-Pro's 
offering of the HNAS Product Line, effective December
31, 2018.  We will no longer be offering HNAS products
to new users and we will no longer be providing 
Development, Maintenance, Support or General Services
for existing Licensed User's. Comm-Pro is shutting 
down their HNAS group and will no longer be involved
with this product after the December 31, 2018 
end-of-life date). 

Important: We would like to know what your plans
are concerning continued operation of HNAS beyond 
your existing EOMDATE.  We hope to hear from you 
ASAP so that we have plenty of time to assist you 
with your potential upcoming renewal or future 
HNAS plans.       

If you plan to cancel HNAS on or before your existing 
EOMDATE, please advise as such and we will no longer 
send you HNAS EOL Option Information.      

Customers with EOMDATE’s prior to December 31, 2018
have the ability to request a special renewal period
less than their existing Annual Renewal Period 
(between their current EOMDATE and December 31, 2018).
This renewal method ensures that customer will 
continue to receive Maintenance and Support for
their HNAS products up to their new renewal period 
(but not beyond December 31, 2018). It is extremely 
important that we receive these standard renewal 
requests a minimum of 45 days before the current 
EOMDATE. If additional use is required, customers 
should also consider one of the Extended HNAS Use 
options below via a separate 
request.
      
Customers with December 31, 2018 EOMDATE’s need to 
contact Comm-Pro a minimum of 90 days prior to 
expiration of their EOMDATE.  This will ensure that 
there is enough time to for Comm-Pro to provide 
customers with an Extended HNAS Use option. 

Should customers need more time to migrate from HNAS
to another solution or want to continue operating 
HNAS beyond December 31, 2018 deadline there are some
options available. We propose that we can extend the 
HNAS License_ID Use Key providing permission for 
customers to continue operating or running HNAS on 
their own without any Comm-Pro provided services 
until your migration is complete. We can also provide
you with the HNAS source code (all libraries) so you 
could support HNAS yourselves. Modest fees apply. We 
want to be as flexible as we can with all of our 
customers during your transition away or continued 
Use of the HNAS product without Comm-Pro Support, 
Maintenance and General Services.

Extended HNAS Use without Comm-Pro Support or Maintenance
 
Comm-Pro will no longer be providing any Development, 
Support, Maintenance or Services for the HNAS product 
line after December 31, 2018.  Customers with EOMDATE’s 
prior to this date can renew their Annual (Use, Support 
and Maintenance) for the period between their current 
EOMDATE and December 31, 2018.  Fee’s will be prorated 
for the period which will cover a period less than their 
former Annual Renewal period.  HNAS product refreshes 
will no longer be provided after June 30, 2018.

For customers that wish to continue operating the HNAS 
Products beyond the December 31, 2018 date (without any 
Comm-Pro involvement or services) we are providing 
customers with three options:

Option 1 – Customers planning to operate their existing 
release of HNAS will be charged a one-time fee (to-be
-determined) and permitted to continue operating HNAS
for an additional period of years (for example, 5 
years). The product is for exclusive use of existing 
licensed customers (under their existing License_ID) 
and is not available for transfer or resale.   

Option 2 – Customers who wish to purchase the HNAS 
source will be charged a one-time fee (to-be-
determined) and permitted to continue operating HNAS
for as long as they require the product. The product
is for exclusive use of existing licensed customer 
and is not available for transfer or resale.

Option 3 – One of our Business Partners is considering 
providing General Services and Support for HNAS once
Comm-Pro direct services are no longer available. We 
plan to provide additional information concerning 
this potential option as it becomes available. 
Please contact us ASAP if you are interested in this 
potential service. 

We are still working out the details regarding these 
options and will advise once available.  If you have 
a special preference, please advise and we will 
consider your request.

Thank you and Warm Regards,

Comm-Pro Associates
Phone: 661-284-3650
support@comm-pro.com  


Notice: (2018-01-15) Comm-Pro HNAS Products End-Of-Life Date

PDF View of EOL Notice Issued: 2018-01-15

January 15, 2018

Dear HNAS Customers and HNAS Provider, this notice concerns All 
HNAS Users:

It is with great difficulty that we announce the end of life for 
Comm-Pro's offering of the HNAS Product Line Effective December 31, 
2018. We will no longer be offering HNAS products to new users and 
we will no longer be providing Development, Maintenance, Support or 
General Services for existing Licensed User's. Comm-Pro is shutting
down their HNAS group and will no longer be involved with this 
product after the December 31, 2018 end-of-life date.

We are announcing this decision now in order to give our customers 
sufficient time to prepare for this change and to transition away 
from HNAS to an alternative solution or continue operating HNAS 
without Comm-Pro Services (Maintenance, Support, Correspondence, 
etc). See section below concerning Extended HNAS Use without 
Comm-Pro Support or Maintenance).

This was not an easy decision for us. We have been providing network 
solutions for IBM users for over 4 decades but the time has come for
our own transition. We very much appreciate the friendships we have 
forged with our customers over the years as well as your loyalty and 
support.

We recognize that HNAS has been integral or necessary part of your 
network for customized and standard legacy NPSI applications. Should 
customers like to have more time to migrate from HNAS to another 
solution, we propose that we can extend the HNAS License_ID Use Key
providing permission for customers to continue operating or running 
HNAS on their own without any Comm-Pro provided services until your 
migration is complete. We can also provide you with the HNAS source 
code (all libraries) so you could support HNAS yourselves. Modest
fees apply. We want to be as flexible as we can with all of our 
customers during your transition away or continued Use of the HNAS 
product without Comm-Pro Support, Maintenance and General Services. 
Please do not hesitate to get back to us with any questions or 
concerns.


Extended HNAS Use without Comm-Pro Support or Maintenance

Comm-Pro will no longer be providing any Development, Support, 
Maintenance or Services for the HNAS product line after December
31, 2018. Customers with EOMDATE’s prior to this date can renew
their Annual (Use, Support and Maintenance) for the period 
between their current EOMDATE and December 31, 2018. Fee’s will
be prorated for the period which will cover a period less than 
their former Annual Renewal period. HNAS product refreshes will 
no longer be provided after June 30, 2018.

For customers that wish to continue operating the HNAS Products 
beyond the December 31, 2018 date (without any Comm-Pro 
involvement or services) we will be providing customers with a 
couple of options:

Option 1 - Customers planning to operate their existing release 
of HNAS will be charged a one-time fee (to-be-determined) and 
permitted to continue operating HNAS for an additional period 
of years (for example, 5 years). The product is for exclusive
use of existing licensed customers (under their existing 
License_ID) and is not available for transfer or resale. 

Option 2 - Customers who wish to purchase the HNAS source code
will be charged a one-time fee (to-be-determined) and permitted 
to continue operating HNAS for as long as they require the 
product. The product is for exclusive use of existing licensed 
customer and is not available for transfer or resale. 

Option 3 - One of our Business Partners is considering 
providing General Services and Support for HNAS once Comm-Pro 
direct services are no longer available. We plan to provide 
additional information concerning this potential option as 
it becomes available. Please contact us ASAP if you are 
interested in this potential service. 

We are still working out the details regarding these options 
and will advise once available. If you have a special 
preference, please advise and we will consider your request.

Thank you and Warm Regards,

Comm-Pro Associates
Phone: 661-284-3650
support@comm-pro.com