COMM-PRO ASSOCIATES, INC.
Shipping Address:
25852 McBean Parkway #611
Santa Clarita, California
91355-3705
Telephone/Facsimile numbers:
Office: 661/284-3650
(Dedicated Direct Fax/facsimile service no longer
provided)
Please refer to the following resources for additional information:
Email and Web Addresses
| Product Information - General | support@comm-pro.com |
| X.25 Host NAS (HNAS) NPSI Emulation for z/OS, OS/390 and MVS/ESA |
support@comm-pro.com -> Please include 'HNAS' in the e-mail subject field to expedite your request. |
| X.25 37mm NAS (NAS37XX) for 3745, 3720, 3725 and 3705 Products & Enhancements |
support@comm-pro.com -> Please include 'NAS37XX' in the e-mail subject field to expedite your request. |
| - | - |
|
Emergency Support
Information link (Contact Instructions link) |
support@comm-pro.com-> # Please include product type 'HNAS' or 'NAS37XX' in the e-mail subject field along with your shipid or cid_cust# license id (required) to expedite your request. We will be unable to begin servicing your request without a valid license id. (see HNAS DNAS command output for SHIPID=value or edistribution directory/filename for the cid_cust# value. |
| Technical Support or Maintenance Support General Support Information link |
support@comm-pro.com-> # see above. |
| - | - |
| Web Home Page | www.comm-pro.com |
HostNAS (NPSI replacement products, Host) |
www.comm-pro.com/hostnas |
37xxNAS (3745 FEP products) |
www.comm-pro.com/37xxnas |
| - | - |
| Web Maintenance Page | www.comm-pro.com/maint |
| HostNAS | www.comm-pro.com/hostnas/maint |
| 37xxNAS | www.comm-pro.com/37xxnas/maint |
| - | - |
| Web Documentation Page | - |
| HostNAS | Product
Documentation Information HNAS Overview Presentation File |
| 37xxNAS | Not available, printed form only. |
| - | - |
| Comm-Pro Holiday Schedule |
Holiday Schedule
for 2018 Holiday Schedule for 2017 Holiday Schedule for 2016 Holiday Schedule for 2015 |
| - | - |
| FTP Server Access - (userid/password required) Anonymous not supported. |
ftp.comm-pro4ftp.com Availability Notice - 2013-06-01 |
| - | - |
| Fax (Facsimile) Service | Direct service no longer available. |
International Links - Comm-Pro Business Associations
| Distributor/Marketing - Germany |
|
SVA System Vertrieb Alexander GmbH
-. SVA is the official HNAS Business Partner in Germany. Some team members have over 14 years of HNAS experience. Former Computacenter HNAS customers transferred or migrated to SVA. |
|
Computacenter AG & Co oHG (formerly Becom)
Business Partner relationship ended April 2017. Please contact SVA or Comm-Pro directly for HNAS services in Germany. |
| - |
| Distributor/Marketing - Europe * |
|
Comm-Pro Associates, Inc. - Comm-Pro is now providing direct Sales & Support of the HNAS products in this region. On December 31, 2013 Overlap completed the process of phasing out it's Business Partner association with Comm-Pro and their role in the Sales & Support (levels 1 & 2) for the HNAS Product line. Comm-Pro has always provided level 3 support of the HNAS product line, we will now be handling all aspect of the support as customer transfers from Overlap to Comm-Pro. OVERLAP Contact Information - History |
| - Marketing Partnerships and Associations |
| IBM/ITS Europe West Region - ("Point Services" Support) |
| IBM Remarketing
Associations in countries: France, Spain, Croatia, Finland, Portugal |
| Realize Information Technology - UK |
| - Support Services Agreements |
| IBM/ITS Europe West Region "Point Services" |
| - S&NC
Spain - Overlap previously provided Sales
& Support in Spain via subsidiary S&NC then directly. Comm-Pro now services Spain directly or via IBM associations. |
| - |
| Distributor/Marketing - Brazil |
| WORKERS INFORMÁTICA Ltda. |
| - |
| Other Comm-Pro Direct Associations |
| Please contact Comm-Pro to confirm Comm-Pro associations not provided here. |
| - |
| * - Excluding Germany and Brazil. |
We suggests that potential International customers go through one of our distributors or business partners whenever possible to take advantage of the added value of; local language, time zones, support, etc. Comm-Pro can support International HNAS customers directly from their headquarters in Santa Clarita, California (U.S.A.) should our business partner support not be available in your region.
Last Update - February 27, 2018